{"id":13360,"date":"2024-11-10T11:01:18","date_gmt":"2024-11-10T11:01:18","guid":{"rendered":"https:\/\/www.help.dailyfy.co\/categories\/moderation\/start-moderating\/introduction-to-our-moderation-tool\/"},"modified":"2025-02-21T17:02:30","modified_gmt":"2025-02-21T17:02:30","slug":"introduction-to-our-moderation-tool","status":"publish","type":"docs","link":"https:\/\/help.dailyfy.co\/en\/categories\/moderation\/start-moderating\/introduction-to-our-moderation-tool\/","title":{"rendered":"Introduction to our moderation tool"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13360\" class=\"elementor elementor-13360 elementor-11893\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-027e7fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"027e7fc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ace5ae\" data-id=\"7ace5ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c482537 elementor-widget elementor-widget-text-editor\" data-id=\"c482537\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Our Engagement feature is great for moderating your private messages, organic comments, and ad comments. We centralize all these conversations in one unified inbox (like your emails). <\/p>\n<p>Here we will answer all your questions about our module so that your customer support on the networks is always on top \ud83d\udcaa  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4904a5e elementor-widget elementor-widget-heading\" data-id=\"4904a5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Discover the Engagement module<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6880c7 elementor-widget elementor-widget-text-editor\" data-id=\"b6880c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With our Engagement module, you&#8217;ll take your social media engagement to the next level \ud83e\udd29 Our expertly developed tool allows you to monitor, manage, and optimize all your social media interactions from a unified, easy-to-use inbox. \ud83d\udce5<\/p>\n<p>You will be able to take advantage of these advanced features such as our:<\/p>\n<ul>\n<li>Simplified processing process<\/li>\n<li>Pre-recorded response system (guide)<\/li>\n<li>Team \ud83e\udd1d collaboration tool<\/li>\n<li>DailyMagic, an AI to help you with your moderation<\/li>\n<\/ul>\n<p>At Dailyfy, we understand that social media engagement is the key to your success. People and customer satisfaction must be at the heart of your strategy. These features will help your team interact more effectively with your community, respond to requests faster, and collaborate more effectively with your team members.  <\/p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c723047 elementor-widget elementor-widget-heading\" data-id=\"c723047\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which platforms are compatible with this Engagement module?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c8fc69 elementor-widget elementor-widget-text-editor\" data-id=\"3c8fc69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Today, Dailyfy only supports the social networks Facebook and Instagram.<\/p>\n<p>We will soon launch Google My Business to respond to reviews (before the end of 2024).<\/p>\n<p>LinkedIn, Youtube and Tiktok will be developed in the first quarter of 2025 \ud83e\udd73<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd9ef0 elementor-widget elementor-widget-heading\" data-id=\"7bd9ef0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the requirements to use the engagement module?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f191a5 elementor-widget elementor-widget-text-editor\" data-id=\"6f191a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In order to be able to use our tool in the best conditions, you&#8217;ll need to make sure that the following checklist is complete:<\/p>\n<ul>\n<li>You have a formula that includes the Engagement module. If not, then we invite you to do so via this link: <a href=\"https:\/\/app.dailyfy.co\/profile\/plan\">https:\/\/app.dailyfy.co\/profile\/plan<\/a> <\/li>\n<li>You have added a Facebook page or an Instagram business profile to your Dailyspace. If you are not at this stage yet, then you can read this article \ud83d\udc49 &#8220;How to <a href=\"https:\/\/www.help.dailyfy.co\/categories\/dailyspace\/profile-10173\/connexion-compte-profil-a-dailyfy-10175\/\">connect a page<\/a>&#8221; <\/li>\n<li>You need to connect your Instagram account to your Facebook page.<\/li>\n<li>You have to make sure you receive messages or comments from your community (otherwise you won&#8217;t see anything \ud83d\ude0a)<\/li>\n<li>You need to make sure that the admin has assigned you the rights to access the engagement tool.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2296d elementor-widget elementor-widget-heading\" data-id=\"7b2296d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where is the engagement tool in Dailyfy?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-702e8ec elementor-widget elementor-widget-text-editor\" data-id=\"702e8ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Accessing the tool is very simple.<\/p>\n<ol>\n<li>Log in to Dailyfy and access your Dailyspace.<\/li>\n<li>Locate the Engagement module in the left menu (it is represented by a letter icon).<\/li>\n<\/ol>\n<p>If you don&#8217;t see the tool in the menu, check that you have admin rights, or check that your plan includes this feature.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4436ce9 elementor-widget elementor-widget-heading\" data-id=\"4436ce9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How is your unified inbox configured?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c560a1 elementor-widget elementor-widget-text-editor\" data-id=\"3c560a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Using our unified inbox is easy. It is structured in the same way as the inbox of your emails or messages (SMS), with a few exceptions. <\/p>\n<p>The tool is broken down into 2 large sections, the left part with the list of incoming conversations and the right part with the detail of each of the conversations.<\/p>\n<p>On the left side, you&#8217;ll find the drop-down menu to filter and search for conversations.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-158c16d elementor-widget elementor-widget-heading\" data-id=\"158c16d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The drop-down menu to quickly filter  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2966fc0 elementor-widget elementor-widget-text-editor\" data-id=\"2966fc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Want to find an old comment? Use our filter or search system. <\/p>\n<p>The Quick Filters drop-down menu is designed to simplify your social interactions with ease in a single menu.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a46d80 elementor-widget elementor-widget-heading\" data-id=\"3a46d80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In ascending or descending order<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3f0ab elementor-widget elementor-widget-text-editor\" data-id=\"4b3f0ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sorting messages and comments is easy with Dailyfy&#8217;s inbox. \ud83d\udd22<\/p>\n<p>By clicking on the arrow icon at the top right of the left side, you will be able to sort the messages in your list in ascending or descending order according to the date of receipt. Practical for checking that conversations that are too old are waiting to be processed&#8230; <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6e441 elementor-widget elementor-widget-image\" data-id=\"7d6e441\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"122\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/tri-croissant.jpg\" class=\"attachment-large size-large wp-image-11745\" alt=\"tri croissant\/d\u00e9croissant\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/tri-croissant.jpg 435w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/tri-croissant-300x84.jpg 300w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0dfb3c elementor-widget elementor-widget-heading\" data-id=\"d0dfb3c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I filter posts and comments?\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf1916 elementor-widget elementor-widget-text-editor\" data-id=\"1bf1916\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Filtering posts and comments is a great way to focus on specific interactions and streamline your moderation management. \ud83d\ude0d<\/p>\n<p>With Dailyfy, you can filter engagements based on dates, social profiles, engagement types, status, or even if a colleague is associated with a post. To do this, simply click on the Filter button (to the right of the arrow that allows you to sort). Then, select the chosen criteria so that your conversations are filtered accordingly.  <\/p>\n<p>This feature saves time to easily locate and respond to specific interactions. \ud83d\ude80<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e596f0 elementor-widget elementor-widget-heading\" data-id=\"4e596f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What can we filter?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f074894 elementor-widget elementor-widget-heading\" data-id=\"f074894\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The status of a conversation<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05f1477 elementor-widget elementor-widget-text-editor\" data-id=\"05f1477\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You will be able to filter by the status of a conversation. In Dailyfy, we have simplified this to 3 statuses: <\/p>\n<ul>\n<li><strong>Unread<\/strong> <\/li>\n<li><strong>Unsolved  <\/strong><\/li>\n<li><strong>Resolute<\/strong><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c2800 elementor-widget elementor-widget-heading\" data-id=\"f2c2800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Social networks<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-645f512 elementor-widget elementor-widget-text-editor\" data-id=\"645f512\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A little particularity of Dailyfy, you can filter social networks in Two places:<\/p>\n<ul>\n<li>From our profile bar (at the top of the window that we find on each page of your Dailyspace).<\/li>\n<li>From the filter bar of the module in the social media section.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4976b elementor-widget elementor-widget-heading\" data-id=\"cf4976b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Types of conversation<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feda56a elementor-widget elementor-widget-text-editor\" data-id=\"feda56a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We assign a specific filter for each type of conversation. Depending on the social networks selected and connected, the types will vary. <\/p>\n<p>We have 4 forms of conversation:<\/p>\n<ul>\n<li>Private message<\/li>\n<li>Organic Comments<\/li>\n<li>Ad Comments<\/li>\n<li>Reviews (Google only soon)<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5a81f elementor-widget elementor-widget-heading\" data-id=\"ca5a81f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">By date<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac204b3 elementor-widget elementor-widget-text-editor\" data-id=\"ac204b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ideal for searching for conversations over a given period, in the date section you can filter conversations by a time period.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaf43b9 elementor-widget elementor-widget-heading\" data-id=\"aaf43b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">By Signing<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b274af elementor-widget elementor-widget-text-editor\" data-id=\"7b274af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Do you want to find a message in which you were assigned? Or even check that your colleague is also a collaborator in a conversation? <\/p>\n<p>In the assignment section, you will be able to filter the messages according to the members of your team.  <\/p>\n<p>You will be able to easily view the messages assigned to you. This way, you can take control of your inbox without getting lost. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2d6ef elementor-widget elementor-widget-heading\" data-id=\"ae2d6ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Important messages<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c287a elementor-widget elementor-widget-text-editor\" data-id=\"05c287a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When you assign a star to a conversation, it will be considered important and will always remain at the top of your list. You can choose to show only the so-called &#8220;Important&#8221; conversations. <\/p>\n<p>This feature is perfect for tracking interactions that require follow-up or additional action. \ud83d\ude80So, no more lost opportunities or forgotten commitments: just mark them with a star and follow them easily! <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad54f80 elementor-widget elementor-widget-heading\" data-id=\"ad54f80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I search for conversations?\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da3ca4 elementor-widget elementor-widget-text-editor\" data-id=\"8da3ca4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Use the search bar to quickly find specific posts and comments. Save time and stay organized by using the search bar for interactions based on keywords, users, messages, and more! With the search bar, you can easily locate and respond to specific interactions, making sure nothing slips through the cracks. \u2728<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e689b98 elementor-widget elementor-widget-heading\" data-id=\"e689b98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I reply to a message?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef151c elementor-widget elementor-widget-text-editor\" data-id=\"8ef151c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To answer a conversation from Dailyfy, it&#8217;s very simple. To do this, simply follow these steps: <\/p>\n<ol>\n<li>Access the engagement feature (message icon) in the menu<\/li>\n<li>You will then be in the inbox view, where by default all pending and unresolved messages are displayed.<\/li>\n<li>Select a specific conversation by clicking on it.<\/li>\n<li>Then, all you have to do is compose your message from the &#8220;reply&#8221; section.<\/li>\n<li>When your reply is ready, you will need to click reply to validate the message.<\/li>\n<li>If you consider that you have finished processing the message then, you will have to click on the &#8220;conversation ended&#8221; icon at the top right.<\/li>\n<\/ol>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ff2c7 elementor-widget elementor-widget-heading\" data-id=\"52ff2c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What actions can I take from Dailyfy to moderate a conversation?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa38fae elementor-widget elementor-widget-text-editor\" data-id=\"aa38fae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Depending on the type of post and the social network, we offer you several features so that you can easily moderate your networks.<\/p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4b18e elementor-widget elementor-widget-heading\" data-id=\"8f4b18e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Facebook<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73cbeea elementor-widget elementor-widget-heading\" data-id=\"73cbeea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Private messages<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c74ade7 elementor-widget elementor-widget-text-editor\" data-id=\"c74ade7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For private messages received on your Facebook page, you will be able to:<\/p>\n<ul>\n<li>Translate message<\/li>\n<li>Reply to message<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e64b34 elementor-widget elementor-widget-heading\" data-id=\"6e64b34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Organic Comments<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fef7df2 elementor-widget elementor-widget-text-editor\" data-id=\"fef7df2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For organic comments, you&#8217;ll be able to:<\/p>\n<ul>\n<li>Like  <\/li>\n<li>Hide<\/li>\n<li>Delete<\/li>\n<li>Answer in DM<\/li>\n<li>Reply to comment<\/li>\n<li>To translate<\/li>\n<li>View the comment on Facebook<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42b0d1a elementor-widget elementor-widget-heading\" data-id=\"42b0d1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comments on an advertisement<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-685881a elementor-widget elementor-widget-text-editor\" data-id=\"685881a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For Darkposts comments, you will be able to:<\/p>\n<ul>\n<li>Like  <\/li>\n<li>Hide<\/li>\n<li>Delete<\/li>\n<li>Answer in DM<\/li>\n<li>Reply to comment<\/li>\n<li>To translate<\/li>\n<li>View the comment on Facebook<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c43296 elementor-widget elementor-widget-heading\" data-id=\"9c43296\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Instagram<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e40b13 elementor-widget elementor-widget-heading\" data-id=\"6e40b13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Private messages<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da84a85 elementor-widget elementor-widget-text-editor\" data-id=\"da84a85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For private messages received on your Instagram business account, you will be able to:<\/p>\n<ul>\n<li>Translate message<\/li>\n<li>Like the post<\/li>\n<li>Reply to message<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8030b elementor-widget elementor-widget-heading\" data-id=\"ea8030b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Organic Comments<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b222490 elementor-widget elementor-widget-text-editor\" data-id=\"b222490\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For organic comments, you&#8217;ll be able to:<span style=\"background-color: var(--bs-body-bg); font-family: var(--rob); letter-spacing: 0.15px; text-align: var(--bs-body-text-align);\"> <\/span><\/p>\n<ul>\n<li>Hide<\/li>\n<li>Delete<\/li>\n<li>Answer in DM<\/li>\n<li>Reply to comment<\/li>\n<li>To translate<\/li>\n<li>Go to the comment on Instagram<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f857e elementor-widget elementor-widget-heading\" data-id=\"a8f857e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comments on an advertisement<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36807a5 elementor-widget elementor-widget-text-editor\" data-id=\"36807a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For Darkposts comments, you will be able to:<\/p>\n<ul>\n<li><span style=\"background-color: var(--bs-body-bg); font-family: var(--rob); letter-spacing: 0.15px; text-align: var(--bs-body-text-align);\">Hide<\/span><\/li>\n<li>Delete<\/li>\n<li>Answer in DM<\/li>\n<li>Reply to comment<\/li>\n<li>To translate<\/li>\n<li>Go to the comment on Instagram<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25ea47 elementor-widget elementor-widget-heading\" data-id=\"a25ea47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the features of the Dailyfy response tool?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8103f62 elementor-widget elementor-widget-text-editor\" data-id=\"8103f62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>From our Dailyfy answer tool, you will have access to the following features:<\/p>\n<ul>\n<li>Answering the conversation (the basics)<\/li>\n<li>Assign a team member to this conversation<\/li>\n<li>Interact and moderate your conversation according to the available actions (<a href=\"#actions-moderation\">part above<\/a>)<\/li>\n<li>Follow the processing process: Unread, Unresolved, Resolved<\/li>\n<li>Reply with emojis<\/li>\n<li>Reply with our pre-recorded messages to save time<\/li>\n<li>Respond with MagicDaily AI<\/li>\n<li>Answer in DM  <\/li>\n<li>Add media (when possible)<\/li>\n<li>Add an internal note and mention a colleague<\/li>\n<li>Add an important bookmark to follow this conversation later more easily<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5307aee elementor-widget elementor-widget-image\" data-id=\"5307aee\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"287\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/moderation-1024x287.jpg\" class=\"attachment-large size-large wp-image-11758\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/moderation-1024x287.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/moderation-300x84.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/moderation-768x215.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/moderation.jpg 1364w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b9fc0 elementor-widget elementor-widget-text-editor\" data-id=\"d0b9fc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>1: Add emojis<\/li>\n<li>2: Manage pre-recorded messages<\/li>\n<li>3: internal note and employee mention<\/li>\n<li>4: Add Media<\/li>\n<li>5: Button to reply<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b2d4fd elementor-widget elementor-widget-heading\" data-id=\"6b2d4fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the steps to manage your moderation with Dailyfy?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6917c elementor-widget elementor-widget-text-editor\" data-id=\"5b6917c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>On Dailyfy, the processing process is very simple.<\/p>\n<ul>\n<li>If you haven&#8217;t opened the conversation yet (not read) then you&#8217;ll see a small orange dot at the bottom right of the message list.<\/li>\n<li>When you click on the conversation then its status will change to &#8220;read&#8221;, it will be considered pending<\/li>\n<li>When you feel that you have processed the request, you will just have to click on the check icon (top right) to switch the conversation to resolve.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c10ec elementor-widget elementor-widget-image\" data-id=\"57c10ec\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"125\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/header-message-1024x125.jpg\" class=\"attachment-large size-large wp-image-11757\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/header-message-1024x125.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/header-message-300x37.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/header-message-768x93.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/header-message.jpg 1430w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31151a7 elementor-widget elementor-widget-text-editor\" data-id=\"31151a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>1 : to assign a colleague<\/li>\n<li>2 : to assign an important status<\/li>\n<li>3: To make the conversation read or unread<\/li>\n<li>4: to put the conversation in resolved or not<\/li>\n<li>5 to indicate the page and type of conversation<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-831b3bc elementor-widget elementor-widget-alert\" data-id=\"831b3bc\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-alert{padding:15px;border-left:5px solid transparent;position:relative;text-align:left}.elementor-alert .elementor-alert-title{display:block;font-weight:700}.elementor-alert .elementor-alert-description{font-size:13px}.elementor-alert button.elementor-alert-dismiss{position:absolute;right:var(--dismiss-icon-horizontal-position,10px);top:var(--dismiss-icon-vertical-position,10px);padding:3px;font-size:var(--dismiss-icon-size,20px);line-height:1;background:transparent;color:var(--dismiss-icon-normal-color,inherit);border:none;cursor:pointer;transition-duration:var(--dismiss-icon-hover-transition-duration,.3s)}.elementor-alert button.elementor-alert-dismiss:hover{color:var(--dismiss-icon-hover-color,inherit)}.elementor-alert button.elementor-alert-dismiss svg{width:var(--dismiss-icon-size,20px);height:var(--dismiss-icon-size,20px);fill:var(--dismiss-icon-normal-color,currentColor);transition-duration:var(--dismiss-icon-hover-transition-duration,.3s)}.elementor-alert button.elementor-alert-dismiss svg:hover{fill:var(--dismiss-icon-hover-color,currentColor)}.elementor-alert.elementor-alert-info{color:#31708f;background-color:#d9edf7;border-color:#bcdff1}.elementor-alert.elementor-alert-success{color:#3c763d;background-color:#dff0d8;border-color:#cae6be}.elementor-alert.elementor-alert-warning{color:#8a6d3b;background-color:#fcf8e3;border-color:#f9f0c3}.elementor-alert.elementor-alert-danger{color:#a94442;background-color:#f2dede;border-color:#e8c4c4}@media (max-width:767px){.elementor-alert{padding:10px}.elementor-alert button.elementor-alert-dismiss{right:7px;top:7px}}<\/style>\t\t<div class=\"elementor-alert elementor-alert-info\" role=\"alert\">\n\t\t\t<span class=\"elementor-alert-title\">Information<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>You will be able to change the status of the conversation at any time and go back to its status. To do this, simply click on a conversation, then on the check icon to go back to waiting or the letter icon to put the message back unread. <\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\">\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Dismiss this alert.<\/span>\n\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Engagement feature is great for moderating your private messages, organic comments, and ad comments. We centralize all these conversations in one unified inbox (like your emails). Here we will answer all your questions about our module so that your customer support on the networks is always on top \ud83d\udcaa Discover the Engagement module With [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13358,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-13360","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/comments?post=13360"}],"version-history":[{"count":1,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13360\/revisions"}],"predecessor-version":[{"id":13361,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13360\/revisions\/13361"}],"up":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13358"}],"wp:attachment":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/media?parent=13360"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_tag?post=13360"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_badge?post=13360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}