{"id":13366,"date":"2024-08-22T15:23:06","date_gmt":"2024-08-22T15:23:06","guid":{"rendered":"https:\/\/www.help.dailyfy.co\/categories\/moderation\/team-moderation\/"},"modified":"2025-02-21T17:03:33","modified_gmt":"2025-02-21T17:03:33","slug":"team-moderation","status":"publish","type":"docs","link":"https:\/\/help.dailyfy.co\/en\/categories\/moderation\/team-moderation\/","title":{"rendered":"Team moderation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13366\" class=\"elementor elementor-13366 elementor-11670\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65a76b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65a76b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eabd737\" data-id=\"eabd737\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-342ffeb elementor-widget elementor-widget-heading\" data-id=\"342ffeb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d0f9f elementor-widget elementor-widget-text-editor\" data-id=\"16d0f9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Our <a href=\"https:\/\/www.help.dailyfy.co\/en\/categories\/moderation\/start-moderating\/\">moderation tool<\/a> is very useful for moderating conversations on social networks easily. In order to facilitate the management of conversations with others, we have developed new features to work with your colleagues such as the assignment of a conversation or the internal note. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74fdbcf elementor-widget elementor-widget-heading\" data-id=\"74fdbcf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">An advanced processing process<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc99d7f elementor-widget elementor-widget-text-editor\" data-id=\"fc99d7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To track the status of each comment or DM, you can rely on our status system allowing you to properly filter and track the management of replies to your customers or your community in general.<\/p>\n<p>In Dailyfy, we have simplified this to 3 statuses:<\/p>\n<ul>\n<li>Unread<\/li>\n<li>Unsolved<\/li>\n<li>Resolute<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e6a0f elementor-widget elementor-widget-heading\" data-id=\"b6e6a0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The assignment feature<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b1314 elementor-widget elementor-widget-heading\" data-id=\"b0b1314\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why use the assignment feature?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba4355 elementor-widget elementor-widget-text-editor\" data-id=\"1ba4355\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You are not competent internally to respond to this request? You can assign a colleague to this conversation so that they can be notified to respond to it as soon as possible. You can assign as many colleagues as you want. This allows you to outsource or collaborate with your team on the management of incoming messages.   <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f031b8 elementor-widget elementor-widget-heading\" data-id=\"3f031b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I assign a colleague to a moderation?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741d2be elementor-widget elementor-widget-text-editor\" data-id=\"741d2be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Assigning a member of your team is very simple. To start, you need to make sure that the person you want to assign has the rights for moderation. <\/p>\n<p>Then, all you have to do is go to the Engagement tool (mail icon) and click on the conversation in question.<\/p>\n<p>In the conversation header, you&#8217;ll find an icon of a person with a + surrounded by a circle.<\/p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76fe184 elementor-widget elementor-widget-image\" data-id=\"76fe184\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"57\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/assignation.jpg\" class=\"attachment-large size-large wp-image-11775\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7c91b elementor-widget elementor-widget-text-editor\" data-id=\"ba7c91b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Then you have to look for your colleague from the list.<\/p>\n<p>You select it and click on the &#8220;Assign&#8221; button.<\/p>\n<p>Normally, you should see your colleague to the left of the icon and to the right of the message in the list.<\/p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04eafbf elementor-widget elementor-widget-image\" data-id=\"04eafbf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"191\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/assignation-ok.jpg\" class=\"attachment-large size-large wp-image-11776\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/assignation-ok.jpg 800w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/assignation-ok-300x72.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/assignation-ok-768x183.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4641b11 elementor-widget elementor-widget-text-editor\" data-id=\"4641b11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Then, your colleague will receive an internal notification inviting them to read about this collaboration for this moderation. He will then be able to exchange with you directly from Dailyfy by adding an internal note. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95b1d3 elementor-widget elementor-widget-heading\" data-id=\"c95b1d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The internal note feature<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c454a4a elementor-widget elementor-widget-heading\" data-id=\"c454a4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why use an internal note for moderation?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02599da elementor-widget elementor-widget-text-editor\" data-id=\"02599da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Maybe you are not competent to answer this question, or your colleague has already exchanged with this customer? In addition to assigning it (see above), you can exchange with your team on a conversation thanks to our internal note feature. Ideal for exchanging comments in order to have a better follow-up or simply to respond as quickly as possible, without being off the mark, to your customer. If you&#8217;re on your own, you can use the internal note to put remarks about this customer\/fan.   <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36cdef2 elementor-widget elementor-widget-heading\" data-id=\"36cdef2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I use the internal note for moderation?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9421fd elementor-widget elementor-widget-text-editor\" data-id=\"b9421fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To use the internal note, it&#8217;s very simple. When you are on a conversation in our moderation tool, you just have to click on the &#8220;post-it&#8221; icon, the field will then change to yellow to indicate that the message will not be sent to the customer but only visible to you or your colleagues. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c2eb5 elementor-widget elementor-widget-image\" data-id=\"b0c2eb5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"927\" height=\"252\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne.jpg\" class=\"attachment-large size-large wp-image-11777\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne.jpg 927w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-300x82.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-768x209.jpg 768w\" sizes=\"auto, (max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5348f0 elementor-widget elementor-widget-heading\" data-id=\"f5348f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I mention a colleague in an internal note?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2194f elementor-widget elementor-widget-text-editor\" data-id=\"ca2194f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To mention a colleague, you just have to add an @ and then the first name of your colleague. A colleague proposal will appear next to the @, you just have to select the right person.<br \/>Once the internal note sends your mentioned colleague, will receive a notification in his Dailyfy notification center. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731acdc elementor-widget elementor-widget-image\" data-id=\"731acdc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"898\" height=\"239\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-mention.jpg\" class=\"attachment-large size-large wp-image-11778\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-mention.jpg 898w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-mention-300x80.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/note-interne-mention-768x204.jpg 768w\" sizes=\"auto, (max-width: 898px) 100vw, 898px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a53bcc9 elementor-widget elementor-widget-heading\" data-id=\"a53bcc9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I respond to an internal note mention?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11bcb0c elementor-widget elementor-widget-text-editor\" data-id=\"11bcb0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you received a mention in an internal note then you will receive a notification in your notification center (small bell at the top right of the screen). By clicking on the notification, you will then be redirected to the message or comment in question. To reply, simply click on the post-it icon and then mention your colleague and send the internal note.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1047939 elementor-widget elementor-widget-heading\" data-id=\"1047939\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Track your colleagues' mentions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e180121 elementor-widget elementor-widget-text-editor\" data-id=\"e180121\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To track your team&#8217;s assignments in the moderation tool, simply click on the conversation filter (icon to the right of the arrow).<\/p>\n<p>Then, you will just have to go to the Assignment section and then check the assigned users whose conversations you want to view.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b7f05 elementor-widget elementor-widget-image\" data-id=\"75b7f05\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"587\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/filtre.jpg\" class=\"attachment-large size-large wp-image-11779\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/filtre.jpg 461w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/08\/filtre-236x300.jpg 236w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction Our moderation tool is very useful for moderating conversations on social networks easily. In order to facilitate the management of conversations with others, we have developed new features to work with your colleagues such as the assignment of a conversation or the internal note. An advanced processing process To track the status of each [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13357,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-13366","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/comments?post=13366"}],"version-history":[{"count":1,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13366\/revisions"}],"predecessor-version":[{"id":13367,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13366\/revisions\/13367"}],"up":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13357"}],"wp:attachment":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/media?parent=13366"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_tag?post=13366"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_badge?post=13366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}