{"id":13370,"date":"2024-10-28T09:40:32","date_gmt":"2024-10-28T09:40:32","guid":{"rendered":"https:\/\/www.help.dailyfy.co\/categories\/moderation\/features\/pre-recorded-messages\/"},"modified":"2025-02-21T17:04:30","modified_gmt":"2025-02-21T17:04:30","slug":"pre-recorded-messages","status":"publish","type":"docs","link":"https:\/\/help.dailyfy.co\/en\/categories\/moderation\/features\/pre-recorded-messages\/","title":{"rendered":"Pre-recorded messages"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13370\" class=\"elementor elementor-13370 elementor-11790\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e11b6e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e11b6e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3247636\" data-id=\"3247636\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1364721 elementor-widget elementor-widget-text-editor\" data-id=\"1364721\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The pre-recorded messages feature will save you a lot of time in your moderation. In customer service, most of the questions have already been answered in another conversation, so you can answer them with just a few clicks thanks to this feature. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b742446 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b742446\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-317a695\" data-id=\"317a695\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-356ad1a elementor-widget elementor-widget-heading\" data-id=\"356ad1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Introduction to the tool<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8924ee elementor-widget elementor-widget-text-editor\" data-id=\"c8924ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Response templates are pre-written messages that you can use to quickly respond to frequently asked questions or comments from your customers on social media. This feature is especially useful for businesses that receive a large number of social media interactions. Here&#8217;s what it does for you:  <\/p>\n<p>\u23f0 Considerable time saving.<\/p>\n<p>\ud83d\ude4c Consistency in your answers is assured.<\/p>\n<p>\ud83d\ude80 Improved efficiency by allowing multiple members of your team to use the same pre-written answers.<\/p>\n<p>\u2728 Freeing up time and resources for other important tasks.<\/p>\n<p>With Dailyfy&#8217;s response templates, you optimize your social media management while maintaining quality communication with your customers!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5178967 elementor-widget elementor-widget-heading\" data-id=\"5178967\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I create a response template?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-712e9fe elementor-widget elementor-widget-text-editor\" data-id=\"712e9fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To create a reply template, simply go to a conversation in our moderation tool, then click on the pre-recorded messages icon (below).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb5545 elementor-widget elementor-widget-image\" data-id=\"ddb5545\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-1024x235.jpg\" class=\"attachment-large size-large wp-image-11848\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-1024x235.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-300x69.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-768x176.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13fd076 elementor-widget elementor-widget-text-editor\" data-id=\"13fd076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Then, in the window that just opened, you have to go to the<em> &#8220;creating a response&#8221;<\/em> section. You will then have to add a title by adding keywords to make your search easier, and then the message of your reply. Then you need to save.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57cb1df elementor-widget elementor-widget-text-editor\" data-id=\"57cb1df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong><em>Little tip:  <\/em><\/strong><\/span><strong>  You can add dynamic variables in your message that will be automatically replaced in the insertion. For example, the variable {mention} will display the mention of the user you are replying to. <br \/><\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91bcfc2 elementor-widget elementor-widget-image\" data-id=\"91bcfc2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"400\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/create-answer.jpg\" class=\"attachment-large size-large wp-image-11849\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/create-answer.jpg 667w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/create-answer-300x180.jpg 300w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b9f0e elementor-widget elementor-widget-heading\" data-id=\"06b9f0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I use a pre-recorded reply to reply to a conversation?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3e38d elementor-widget elementor-widget-text-editor\" data-id=\"7e3e38d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To reply to a conversation with our pre-recorded message template feature, you need to click on a conversation and then click on the feature icon in the moderation tool (below).<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65bc662 elementor-widget elementor-widget-image\" data-id=\"65bc662\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-1024x235.jpg\" class=\"attachment-large size-large wp-image-11848\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-1024x235.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-300x69.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre-768x176.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/moderation-message-pre-enregistre.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9774493 elementor-widget elementor-widget-text-editor\" data-id=\"9774493\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Then, in the window that just opened, you have to go to the<em> &#8220;Answer List&#8221;<\/em> section. Here you can find all the answers that have already been saved. You can search with a keyword to find your model.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7192074 elementor-widget elementor-widget-image\" data-id=\"7192074\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"400\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/list-answer.jpg\" class=\"attachment-large size-large wp-image-11857\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/list-answer.jpg 667w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/list-answer-300x180.jpg 300w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-129dede elementor-widget elementor-widget-text-editor\" data-id=\"129dede\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the message is too long, you can expand it by clicking on the arrow icon in the top right corner of the message.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d271a elementor-widget elementor-widget-image\" data-id=\"49d271a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/deployer-message-moderation-1024x235.jpg\" class=\"attachment-large size-large wp-image-11859\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/deployer-message-moderation-1024x235.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/deployer-message-moderation-300x69.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/deployer-message-moderation-768x176.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/deployer-message-moderation.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ef78b elementor-widget elementor-widget-text-editor\" data-id=\"69ef78b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once you have found your message, simply select it and then click on the button in the bottom right corner: &#8220;Add this reply&#8221;. If your message contains a dynamic {mention}variable, then it will be replaced by the contact&#8217;s first and last name. Example below:  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccb2bd elementor-widget elementor-widget-image\" data-id=\"bccb2bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/message-send-pre-save-1024x235.jpg\" class=\"attachment-large size-large wp-image-11860\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/message-send-pre-save-1024x235.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/message-send-pre-save-300x69.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/message-send-pre-save-768x176.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/10\/message-send-pre-save.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4bff3c elementor-widget elementor-widget-text-editor\" data-id=\"f4bff3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>All you have to do is read the message again and send it to the contact by clicking on the &#8220;Reply&#8221; button.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2d4659 elementor-widget elementor-widget-text-editor\" data-id=\"d2d4659\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Be careful on Facebook, depending on the permissions and confidentiality, the mention may not be dynamic, it will then be replaced by the first and last name of the person. This person will be notified but not dynamically mentioned on the networks. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The pre-recorded messages feature will save you a lot of time in your moderation. In customer service, most of the questions have already been answered in another conversation, so you can answer them with just a few clicks thanks to this feature. Introduction to the tool Response templates are pre-written messages that you can use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13368,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-13370","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/comments?post=13370"}],"version-history":[{"count":1,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13370\/revisions"}],"predecessor-version":[{"id":13371,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13370\/revisions\/13371"}],"up":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13368"}],"wp:attachment":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/media?parent=13370"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_tag?post=13370"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_badge?post=13370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}