{"id":13372,"date":"2024-11-04T17:01:44","date_gmt":"2024-11-04T17:01:44","guid":{"rendered":"https:\/\/www.help.dailyfy.co\/categories\/moderation\/features\/internal-note-moderation\/"},"modified":"2025-02-21T17:04:57","modified_gmt":"2025-02-21T17:04:57","slug":"internal-note-moderation","status":"publish","type":"docs","link":"https:\/\/help.dailyfy.co\/en\/categories\/moderation\/features\/internal-note-moderation\/","title":{"rendered":"Internal note: moderation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13372\" class=\"elementor elementor-13372 elementor-11864\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10c828ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10c828ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-604cf44e\" data-id=\"604cf44e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81e556e elementor-widget elementor-widget-text-editor\" data-id=\"81e556e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Discover this incredible collaborative feature to manage the different conversations with your team.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01430b7 elementor-widget elementor-widget-heading\" data-id=\"01430b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Introduction to the internal note<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e015db6 elementor-widget elementor-widget-text-editor\" data-id=\"e015db6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The internal note is a powerful feature in the inbox of Dailyfy&#8217;s Engagement module. It allows you to add comments or notes about a specific interaction that are only visible to you and your team. <\/p>\n<p>Here&#8217;s how this feature can help you:<\/p>\n<p>\u270d\ufe0f You can easily keep track of the status of each interaction.<\/p>\n<p>\ud83e\udd1d Share important information with your team members.<\/p>\n<p>\ud83d\ude04 Mentions a colleague in an internal memo to let them know about an update.<\/p>\n<p>\ud83d\udd12 Remain discreet: the social media user does not see these notes.<\/p>\n<p>\u2728 Improves collaboration and conversation tracking without disrupting the customer experience.<\/p>\n<p>With Dailyfy&#8217;s internal notes, you optimize your interaction management while keeping communication fluid within your team!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-963e405 elementor-widget elementor-widget-heading\" data-id=\"963e405\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do you write an internal memo?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d91ef1 elementor-widget elementor-widget-text-editor\" data-id=\"8d91ef1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To write an internal note in Dailyfy, all you have to do is go to our moderation tool and click on a conversation.<\/p>\n<p>In our conversation toolbar, you&#8217;ll need to identify the notepad icon (below). Clicking on it will change the color of the text field to yellow. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6bb6e elementor-widget elementor-widget-image\" data-id=\"de6bb6e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/internal-note-moderation-1024x235.jpg\" class=\"attachment-large size-large wp-image-11867\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/internal-note-moderation-1024x235.jpg 1024w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/internal-note-moderation-300x69.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/internal-note-moderation-768x176.jpg 768w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/internal-note-moderation.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2922c6c elementor-widget elementor-widget-text-editor\" data-id=\"2922c6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Add your remarks, comments and other important information relevant to the management of this conversation here. In the conversation, internal messages published will be colored yellow with a small internal note under the message. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e339f4 elementor-widget elementor-widget-image\" data-id=\"6e339f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/message-interne-conversation.jpg\" class=\"attachment-large size-large wp-image-11870\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/message-interne-conversation.jpg 838w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/message-interne-conversation-300x84.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/message-interne-conversation-768x215.jpg 768w\" sizes=\"auto, (max-width: 838px) 100vw, 838px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fafd3b4 elementor-widget elementor-widget-heading\" data-id=\"fafd3b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I notify a colleague in an internal note?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c156dbf elementor-widget elementor-widget-text-editor\" data-id=\"c156dbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Tip<\/strong><\/span>: You can even mention a member of your team by using the &#8220;@&#8221; symbol followed by their name. This way, he will be notified of your rating! <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-956420b elementor-widget elementor-widget-image\" data-id=\"956420b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"235\" src=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/mention-internal-note-moderation.jpg\" class=\"attachment-large size-large wp-image-11869\" alt=\"\" srcset=\"https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/mention-internal-note-moderation.jpg 838w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/mention-internal-note-moderation-300x84.jpg 300w, https:\/\/help.dailyfy.co\/wp-content\/uploads\/2024\/11\/mention-internal-note-moderation-768x215.jpg 768w\" sizes=\"auto, (max-width: 838px) 100vw, 838px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-809e37b elementor-widget elementor-widget-text-editor\" data-id=\"809e37b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With this simple and effective feature, you can easily share important information with your team, while keeping track of every customer interaction. This is the key to smooth collaboration and optimal management of your customer relationship! <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover this incredible collaborative feature to manage the different conversations with your team. Introduction to the internal note The internal note is a powerful feature in the inbox of Dailyfy&#8217;s Engagement module. It allows you to add comments or notes about a specific interaction that are only visible to you and your team. Here&#8217;s how [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13368,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-13372","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/comments?post=13372"}],"version-history":[{"count":1,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13372\/revisions"}],"predecessor-version":[{"id":13373,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13372\/revisions\/13373"}],"up":[{"embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/docs\/13368"}],"wp:attachment":[{"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/media?parent=13372"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_tag?post=13372"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/help.dailyfy.co\/en\/wp-json\/wp\/v2\/doc_badge?post=13372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}